Privacy Policy

Scope

This policy explains how Wasp Control Victoria handles personal information received through this website, over the phone, by email and while carrying out wasp and bee work.

References to "we", "us" or "our" mean Wasp Control Victoria. Privacy questions can be sent to info@waspcontrolvictoria.com.au.

Information we ask for

The quote form collects:

• Which service you need
• Your name, phone number, email address and suburb or postcode
• A short description of the nest or swarm and where it is
• The page you sent the form from

During a visit we may also record the address, access notes, animals on site, photos of the nest and the work done. We never ask for card numbers on this website.

Why we use it

Your information is used to:

• Call you with a price
• Schedule and complete the work
• Keep the records that support your cover
• Deal with questions or complaints
• Meet our legal record keeping obligations

We will not use it for anything unrelated without asking you, unless a law permits or requires it.

Marketing

Your details are never sold or rented. Reminders are only sent if you request them, and every one tells you how to stop them.

Sharing

We only share information with those who need it to do the job:

• The technician who visits
• The services that host this site and handle our email and forms
• Authorities, where the law requires it

Some of these services may keep data overseas. We choose providers with strong security practices.

Cookies and logs

The site uses necessary cookies and normal server logs to stay quick and secure. Logs may include an IP address, browser details and the pages viewed.

If analytics or advertising cookies are ever added, this policy will be updated first. You can clear or block cookies in your browser.

Keeping it safe

We take sensible steps to protect personal information from misuse, loss and unauthorised access, and limit access to the people who need it.

Records are kept while they serve a purpose, including through your cover period, then deleted or de-identified.

Access and correction

Email info@waspcontrolvictoria.com.au to request a copy of what we hold or to correct it. We aim to respond within 30 days.

Complaints

Please put any privacy complaint to us in writing and we will respond in writing. If you remain unhappy, the Office of the Australian Information Commissioner can help at oaic.gov.au.

Updates

This policy may change from time to time. The version on this page is the current one.